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Refund and Returns Policy

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Returns and Refund Policy

At NT Skill Masters, we are committed to providing high-quality digital marketing courses and ensuring customer satisfaction. However, we understand that there may be circumstances in which you would like to request a refund. This policy outlines the conditions under which returns and refunds are processed. Please read this policy carefully before making a purchase.

1. Refund Eligibility

Refunds are only available under specific conditions. Please note that NT Skill Masters offers digital products (online courses), and once you have accessed or downloaded any portion of the content, refunds may be limited or not available. Refunds may be provided under the following conditions:

  • Unsatisfactory Course Quality:
    If you are not satisfied with the quality of the course content, you may request a refund within 7 days of the purchase date, provided you have not consumed more than 20% of the course material.

  • Technical Issues:
    If you are unable to access the course due to technical issues related to our platform, you may be eligible for a refund if the issue cannot be resolved within a reasonable time (up to 7 days) after reporting the problem.

  • Duplicate Purchase:
    If you accidentally purchase the same course more than once, please contact us immediately for a refund of the duplicate transaction.

2. Refund Process

To request a refund, you must contact our support team at talaviyanikhil007@gmail.com  within 7 days of your purchase date. Please include the following details in your refund request:

  • Full Name
  • Email Address (used to make the purchase)
  • Order Number or Transaction ID
  • Reason for Refund

Our team will review your request, and if it meets the eligibility criteria, we will process the refund. Refunds will typically be issued within 5-7 business days to the original payment method.

3. Non-Refundable Situations

Refunds will not be granted in the following cases:

  • Change of Mind:
    We do not provide refunds if you simply change your mind after purchasing a course.

  • Extensive Course Usage:
    If you have accessed or completed more than 20% of the course content, a refund will not be issued.

  • Failure to Use the Course:
    Refunds will not be granted for failure to complete or use the course within the access period.

  • Course Discount Periods or Special Promotions:
    Courses purchased during special promotions, offers, or discounted periods may not be eligible for refunds.

4. Course Exchanges

At this time, NT Skill Masters does not offer exchanges for courses. If you are dissatisfied with a course, you may request a refund (if eligible) and then purchase another course of your choice.

5. Technical Support

If you are experiencing technical difficulties accessing or using our courses, please contact our support team at talaviyanikhil007@gmail.com . We will do our best to resolve any issues and ensure you have a smooth learning experience.

6. Changes to This Policy

NT Skill Masters reserves the right to update or modify this Returns and Refund Policy at any time. Any changes will be effective immediately upon posting the revised policy on our website. We encourage you to review this policy periodically to stay informed of any updates.

7. Contact Us

If you have any questions or need further assistance regarding this policy, please feel free to contact us:

  • Email: talaviyanikhil007@gmail.com